Successful Conflict Resolution
Course ID: NIHTC9404
In this interactive 1-day workshop, you will learn how to identify the sources of conflict, choose strategies to both prevent and resolve conflict, and explore strengths and areas of development around your individual conflict style. You will also learn valuable key tactics from the Harvard negotiation interests-based model, including "getting to interests" and "being firm on the issue, friendly in the relationship." You will have an opportunity to practice conflict resolution tactics through the use of customized NIH cases and skill practices. You will also learn how to manage your own "hot buttons", i.e., when you get hooked by others' behavior, in order to prevent further escalation.
- How and when is conflict useful?
- Active listening, curiosity & empathy
- How to diagnose conflict
- Conflict diagnosis: small group cases
- Conflict: film
- Feelings then fact: skill practice
- Giving feedback effectively: demonstration
- Getting to interests: skill practice
- Being firm and friendly
- Your hot buttons: how to be less reactive
- Dealing with resistance constructively
- Conflict style assessment
- When to use each conflict style
NOTE: You must login into the LMS prior to attempting to register for courses and offerings. Please login to the LMS first, and then return here to register.
Classes scheduled for this fiscal year
|Course Dates||Course Time||Location||Cancellation Deadline||Register for this Offering|
|Jun 14, 2013||9:00 AM - 4:00 PM||6120 Executive Plaza South (EPS)||May 31, 2013|